Guest Experiences

“We stayed in your hotel from 05-06 aug. Here is my review

Checkin: the ladies toilet was very very dirty. The reception opened up a room in the ground floor.
Amenities: no bathroom kit was provided. It took 4 hours to deliver it.
Room service: food is 5 star. Howver when we ordered for snacks ( reshmi kababs) i was told by a lady that my duty has finished and give a ring later. Very unprofessional and with a rude demeanour.
Checout: the trainee, a man with a french beard gave us a wrong amount and made us wait for half an hour. We had told the same person to keep our bills ready during our breakfast.He told us it will be done only when we bring all our luggage down. We felt very insulted.
The same very person said we have to pay rs 1000 more but inspite of our just one meal and details given, he was not able to produce the Rs 1000 bill. Also were charged for soda which we never took. Mr imran sorted out the matter.
No coincerage was provided to help us with our luggage at check out.
Room service: we had asked for soup, reshmi kababs and the main course. We had to waste four bif slices of naan as the room service could have simplt advised to take only one naan. Asl the strawbeery icecream served was without cream as advertised in the menu book. There was no replacement suggested and we had to go without a desert. No one asked whether we need anything more. Very very poor service when we are paying a substantial sum for our stay.
We are old customers and have been regularly visiting till 10 years ago and we have very good memories of this hotel. This time we wanted to relive the memories but it was met with rude beheaviour and inefficient service. We have decided not to come again.

Food is excellent

Dr Subhendu Pandit
Kolkata”

7 August, 2026 - Verified review

“Amazing Experience”

7 August, 2026 - Verified review

“Checkin: the ladies toilet was very very dirty. The reception opened up a room in the ground floor.
Amenities: no bathroom kit was provided. It took 4 hours to deliver it.
Room service: food is 5 star. Howver when we ordered for snacks ( reshmi kababs) i was told by a lady that my duty has finished and give a ring later. Very unprofessional and with a rude demeanour.
Checout: the trainee, a man with a french beard gave us a wrong amount and made us wait for half an hour. We had told the same person to keep our bills ready during our breakfast.He told us it will be done only when we bring all our luggage down. We felt very insulted.
The same very person said we have to pay rs 1000 more but inspite of our just one meal and details given, he was not able to produce the Rs 1000 bill. Also were charged for soda which we never took. Mr imran sorted out the matter.
No coincerage was provided to help us with our luggage at check out.
Room service: we had asked for soup, reshmi kababs and the main course. We had to waste four bif slices of naan as the room service could have simplt advised to take only one naan. Asl the strawbeery icecream served was without cream as advertised in the menu book. There was no replacement suggested and we had to go without a desert. No one asked whether we need anything more. Very very poor service when we are paying a substantial sum for our stay.
We are old customers and have been regularly visiting till 10 years ago and we have very good memories of this hotel. This time we wanted to relive the memories but it was met with rude beheaviour and inefficient service. We have decided not to come again.”

7 August, 2026 - Verified review

“Very good”

6 August, 2026 - Verified review

“Excellent customer service, beautifully decorated, warm ambience, just what a vacation calls for.”

6 August, 2026 - Verified review

“”

4 August, 2026 - Verified review

“This hotel has the best view and great hospitality”

4 August, 2026 - Verified review

“Loved the view and the service was amazing”

4 August, 2026 - Verified review

“It's the best hotel with the best view and great hospitality”

4 August, 2026 - Verified review

“Wonderfull place, good food and very helpful staff must visit place in panchgani all in all a memorable holiday reception and other staff are friendly mentions rohit,imran,sanjay and other staff”

4 August, 2026 - Verified review

“4th stay excellent as always. Will surely comeback no doubt. Great food, excellent views from valley plus room. Amazing spa service.”

4 August, 2026 - Verified review

“it was the best experience so far that I've been in Mahableshwar. the Rooms are with the best view and the hospitality is great”

4 August, 2026 - Verified review