COVID-19 Update: Here is a list of FAQ’s to learn about the precautionary hygiene measures we are implementing as well as the steps we are taking to give you more flexibility with your travel planning Click Here.
It explains how Ravine Hotel handles personal information and complies with the requirements of the Privacy Act.
1. Collecting information about you
2. Using and disclosing your personal information
Our purpose in collecting information about you is to provide you with membership services, such as exchanging your holiday accommodation entitlements. Ravine Hotel uses personal information operating our business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes. Ravine Hotel provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise Ravine Hotel does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines.
Ravine Hotel will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). Ravine Hotel will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.
Ravine Hotel will not normally otherwise use or disclose any information about you without your consent, unless:
3. Service providers
Like many businesses, Ravine Hotel uses a range of service providers to help us maximize the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of Ravine Hotel, such as mail houses, will sometimes have access to personal information held by Ravine Hotel and may use it on behalf of Ravine Hotel. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorized purposes.
4. Ravine Hotel and marketing activities
5. For our web site users
6. You can access the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record. Our file of your information will usually be made available to you within 14 working days. For security purposes confirmation of your identity will be required prior to supply of this information.
7. Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
8. Storage and security of your personal information
Ravine Hotel Endeavour's to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Ravine Hotel uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorized, and we maintain an audit log which records each time a file is accessed. We also require our employees and data processors to respect the confidentiality of any personal information held by Ravine Hotel. Data is secured in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite. Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.
9. Transfer of personal information overseas
Please note also that as a global business, Ravine Hotel may use overseas facilities to process or back up the information that it holds. As a result, we may transfer your personal information to our overseas facilities for storage. However, we will only transfer information overseas as authorized by the Privacy Act and in keeping with our other commitments to safeguard your privacy.
10. What to do if you have a problem or question
If Ravine Hotel becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns.
11. Termination of Access
If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you. Otherwise access to the Site may be terminated at any time by Ravine Hotel without notice. The provisions of these Conditions excluding, limiting and disclaiming the liability of Ravine Hotel will nevertheless survive any such termination.
Ravine Hotel does not accept any liability for any failure by Ravine Hotel to comply with these Conditions where such failure is due to circumstances beyond its reasonable control. If Ravine Hotel waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.
Our web site does not entertain bookings by children. If you are under 18, you may Only use our web sites with the involvement of a parent or guardian.
14. Future changes
15. Display Advertising Policy
To improve customer satisfaction, we have implemented Google Analytics Demographics and Interest Reporting to understand our user preferences. Through this we will only track the visitors demographic information such as age, gender and interests with Google Analytics.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.
How to control cookies
You can control and/or delete cookies as you wish - for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.