Privacy Policy

Privacy Policy

This Privacy Policy applies to the activities of Ravine Hotel, Panchgani, India. And its affiliates.

It explains how Ravine Hotel handles personal information and complies with the requirements of the Privacy Act.

1. Collecting information about you
As described in this Internet Privacy Policy ("policy"), we are committed to properly using and safeguarding the privacy of all personally identifiable information ("personal information") that is collected from you when you visit and use Ravine Hotel and the web pages or web site for individual Ravine Hotel worldwide. In particular, the policy identifies the personal information that may be collected from you through our web sites, how it is used and with whom it may be shared, the choices available to you regarding its collection, use and distribution, the security procedures in place on our web sites and how you can change or correct inaccuracies in the personal information you provide on our web sites.

2. Using and disclosing your personal information
Our purpose in collecting information about you is to provide you with membership services, such as exchanging your holiday accommodation entitlements. Ravine Hotel uses personal information operating our business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes. Ravine Hotel provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise Ravine Hotel does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines.

Ravine Hotel will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). Ravine Hotel will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.

Ravine Hotel will not normally otherwise use or disclose any information about you without your consent, unless:

  • Required by law.
  • To protect the rights, property or personal safety of another Ravine Hotel member, any member of the public.
  • The assets and operations of the business are transferred to another party as a going concern.
  • When you provide your personal information to us, Ravine Hotel will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 working days for your request to be processed.

3. Service providers
Like many businesses, Ravine Hotel uses a range of service providers to help us maximize the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of Ravine Hotel, such as mail houses, will sometimes have access to personal information held by Ravine Hotel and may use it on behalf of Ravine Hotel. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorized purposes.

4. Ravine Hotel and marketing activities
Ravine Hotel manages communications with members, prospective members and customers according to its privacy policy. We respect individuals' choices about being contacted for marketing purposes. We may occasionally contact you at the e-mail or other address that you provide to us in order to:

  • Remind you of your membership renewal or warn you of the upcoming expiry of membership benefits
  • Provide you with updated information about our services or special promotions
  • Provide you with other information about other services which you may have an interest in some of this information is necessary as part of our communication about the Ravine Hotel program and is sent to all members. However, if you are receiving promotional information from Ravine Hotel and do not wish to receive this information any longer, you may remove your name from our list. Please allow 28 working days for this request to be processed.

5. For our web site users
Ravine Hotel is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry standard security measures for transactions made over the Internet. New technologies are emerging on the Internet that helps us deliver customized visitor experiences. At Ravine Hotel, we primarily use "cookies" to help us determine which service and support information is appropriate to your computer and to facilitate your use of our instant transactions area. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our members and future members, so we respect these concerns.

6. You can access the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record. Our file of your information will usually be made available to you within 14 working days. For security purposes confirmation of your identity will be required prior to supply of this information.

7. Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

8. Storage and security of your personal information
Ravine Hotel Endeavour's to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Ravine Hotel uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorized, and we maintain an audit log which records each time a file is accessed. We also require our employees and data processors to respect the confidentiality of any personal information held by Ravine Hotel. Data is secured in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite. Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.

9. Transfer of personal information overseas
Please note also that as a global business, Ravine Hotel may use overseas facilities to process or back up the information that it holds. As a result, we may transfer your personal information to our overseas facilities for storage. However, we will only transfer information overseas as authorized by the Privacy Act and in keeping with our other commitments to safeguard your privacy.

10. What to do if you have a problem or question
If Ravine Hotel becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns.

11. Termination of Access
If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you. Otherwise access to the Site may be terminated at any time by Ravine Hotel without notice. The provisions of these Conditions excluding, limiting and disclaiming the liability of Ravine Hotel will nevertheless survive any such termination.

12. General
Ravine Hotel does not accept any liability for any failure by Ravine Hotel to comply with these Conditions where such failure is due to circumstances beyond its reasonable control. If Ravine Hotel waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

13. Children
Our web site does not entertain bookings by children. If you are under 18, you may Only use our web sites with the involvement of a parent or guardian.

14. Future changes
Our commitment to being the world's leading resort business and to continually improve our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to Ravine Hotel's Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications for our members.

15. Display Advertising Policy
To improve customer satisfaction, we have implemented Google Analytics Demographics and Interest Reporting to understand our user preferences. Through this we will only track the visitors demographic information such as age, gender and interests with Google Analytics.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

Cookies:
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?
A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control.
These cookies are not used for any purpose other than those described here.

How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Privacy Policy updated on 24th February 2016.

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